When a water loss occurs in your home, immediate action is vital. Our team is on-call 24 Hours a day, 365 days a year. You will speak to a Live Person, no matter the time or date, and you’re water loss will be expedited to minimize further damage to your personal contents and the structure of your home. If you’re filing the loss through your insurance, we will document the entire process, and work with your insurance company directly, and bill them to ease your worries.

The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. We will identify and stop the source of water, so that the drying process can begin, and also identify the type of water and scope needed to bring your home back to pre-loss conditions.The type of water contamination will affect the specific restoration processes used to restore your property.


Categories of Water

Category 1
Water from a clean source with no substantial risk of causing sickness or discomfort is said to be Category 1, or a clean water loss. In order to remain Category 1, water must not have been present for a substantial amount of time, and materials affected must be cleaned and maintained. Certain odors from the water loss can indicate that the water is not Category 1. Examples of Category 1 water include broken water supply lines, tub or sink overflows with no contaminants, and appliance malfunctions involving water supply lines. Once the loss has been established as Category 1, the structural drying can proceed. It is possible to restore the structure to pre-loss conditions by thoroughly and rapidly drying materials, and only replacing materials which have permanent structural or aesthetic damage.
Category 2

Water that does carry a significant degree of chemical, biological and/or physical contamination is said to be Category 2. Aquarium leaks, waterbed leaks, toilet bowl overflows that contain urine, dishwasher and clothes water discharges, and water which  enters the structure through hydrostatic pressure.

With Category 2 water losses, special steps and procedures are necessary in order to return the structure to a pre-loss condition. Hot water extraction must be executed and the underlay of the carpet must be removed and disposed of. Antimicrobials should also be used to mitigate growth of microorganisms especially when there are porous materials that are to be cleaned and restored.

Category 3
When water intrusion results from a grossly unsanitary source, or carries pathogenic agents, it is said to be category 3. Examples of Category 3 water sources include discharge from toilets that originate from beyond the trap, sewer or septic system, and intrusions from the surface of ground water into the structure like flood water. Many procedures are necessary to address cleanliness and safety when dealing with category 3 water losses. Worker and occupant health and safety are the first priority on such losses as they are considered potentially hazardous. Individuals with compromised immune systems, individuals who have undergone recent surgery or chemotherapy, and those whose immune systems are suppressed by conditions such as AIDS should be evacuated from the structure until it has been judged safe for occupancy. Various cleaning and decontamination procedures must be applied, while surfaces that are to be restored must be thoroughly cleaned. Category 3 loss, like all other losses requires immediate action, but materials that have been affected by this type of loss will most likely be discarded, unless those items can be restored, but the process is quite expensive. Appropriate biocides during and after the demolition process should be implemented to help control microorganisms while increasing the cleaning process. Be sure to check your contractors certifications and insurance prior to hiring anyone for a water loss. Hiring an uninsured contractor, or one that doesn’t have the proper training and certification needed for such remediation projects could result in thousands of dollars in damage.

Classes of Water

Along with Categories of water, there are also Classes of Water. Classes of water describe the potential rate of evaporation based upon the amount of water present and the type of material affected. In this session, we will define the different classes of water.

Class 1
Intrusions involve only a part of an area, or involve a larger area that has only been lightly affected. In a Class 1 loss, there is little or no wet carpet or cushion, typically, only low porosity materials such as plywood, concrete and structural lumber are affected. Examples of common Class 1 water intrusions are:
  • A concrete basement floor that only absorbed a small amount of water.
  • Losses where carpet and pad have been removed and there is no wet gypsum.
Class 2
Water intrusions are ones that have affected significant areas of carpet and cushion. Water may have wicked up the walls but is less than twenty four inches high, and structural materials are wet. Some examples of Class 2 common intrusions are:
  •  A loss that includes wet carpet, cushion and gypsum wicked less than twenty four inches.
  • A structure that was affected by Category 2 water and where the underlay was removed, but wet carpet, drywall and structural materials remain.
Structures with no wicking on walls but where the carpet and underlay is being dried in place.
Class 3
Water intrusion is where moisture has wicked up the walls more than 24 inches, water may have come from above and/or wet insulation may be present and there is more water present than any other class. Class 3 water losses include:
  • Strong wins damage the roof and rain enters from above, saturating ceilings, walls, flooring materials and structural items.
  • Second floor water supply failure saturates entire areas below with large amounts of water.
  • Overhead water supply pipes malfunction, saturating entire areas with large amounts of water.
Class 4
A Class 4 water intrusion results in a specialty drying situation. Typically, wet materials present in a Class 4 water situation have very low porosity. Materials that are common to Class 4 intrusions include hardwood, plaster, brick, deeply saturated concrete, deeply saturated ground soil and stone. Other examples of Class 4 situations include:
  • Plaster and lath walls that are deeply saturated
  • Gymnasium floors
  • Hardwood floors in residential construction
  • Very old construction with multiple layers of building materials
  • Concrete
  • Dirt floors
Use of desiccant and/or LGR dehumidifiers is necessary in Class 4 situations.

Once the inspection and identification of the source has been remedied, the Extraction Process will begin to remove all water from the structure. Then, any affected and unsalvageable materials will be properly removed and disposed of, prior to the complete disinfection of the envelope. This is when the Drying Process begins. Fans, Dehumidifiers, Injecti-Dry and other  types of cavity equipment will be used to return the structure pre-loss conditions to prevent further damage and the potential of mold growth. We will monitor the drying process each day until the equipment is removed, and then provide you and/or your insurance company with all necessary paperwork.

It is our expertise and dedication that has led us to win more awards then any other company in our service area. We are the highest rated Water Damage Restoration company with the means to prove it, and our entire staff is IICRC Certified.