Real Emergency Service

So many companies claim to have 24 hour emergency service, but do they really?  Many instances customer will tell us that they had some sort of an issue, called a few contractors and either no one called them back, or they tried to offer their service the next business day.  I can not emphasize enough […]

Digging Deep

You had a loss on your home, whether it be from water or fire.  You filed a claim, and the adjuster gave you an option of one or two companies that they deem are, “approved vendors.”  The restoration company comes out to the property and begins the mitigation work which takes anywhere from a day […]

What is a Claims Adjuster?

Someone who investigates insurance claims to determine the extent of the insuring company’s liability. Claims adjusters may handle property claims involving damage to structures, and/or liability claims involving personal injuries or third-person property damage. A claims adjuster reviews each case by speaking with the claimant, interviewing any witnesses, researching records (such as police or medical […]

Checking Your Insurance Policy

Checking and understanding the limitations to your policy can be the difference between being covered for a major loss or losing potentially tens of thousands of dollars.  This point is again being brought up by us because we recently handled a claim where a family had a major water loss on a secondary property.  A […]

Tips on Dealing With Adjusters

Insurance companies employ their own adjusters. They’ll evaluate your property damage and help walk you through the claims process, free of charge. In many states, you can also hire public adjusters to help you file claims and negotiate your insurance payment. Public adjusters represent the claimant, and usually charge you 10-15 percent of any insurance […]

What Now?

When a death or traumatic event occurs unexpectedly or in a violent manner, most property owners lack the knowledge or experience to know what to do.  In certain situations a family member may take their own life leaving a scene which contains biological and potentially infectious waste behind.  Other times a family member or friend […]

Top 10 Tips When Filing a Fire Loss – Part 2

In continuing our blog on Filing a Fire Claim, here’s the last five… Keep Track of Your Living Expenses While displaced from your home, you will get reimbursed for living expenses because of a clause in your policy called, “loss of use.”  Note, however, that you are only entitled to the difference between what it […]

Flood vs. Water Damage

Many people who experience a water loss never know what’s covered until it’s too late.  Many are completely unaware that water damage losses are completely different than flood losses. There basically are two insurance policies that deal with a homeowner’s damage due to water — a flood insurance policy and a homeowners insurance policy. Losses […]

When Water Restoration Companies Cheat

On a recent inspection to a home in Broomall Pennsylvania, I was asked to look at a property that had a major water loss. The restoration was done by a franchise competitor of ours, but the owners had concerns which weren’t answered by the company their insurance adjuster urged them to use. Water Damage Restoration […]